CUSTOMER SERVICE
How can we
help you?
only B2B
ordering
Becoming
a customer
is simple
Ordering via our webshop is only possible for companies that are registered with the Chamber of Commerce and have a VAT number. For private sales, please refer to the points of sale page.
Follow these steps to become a customer;
- Fill in your details as completely as possible and confirm them
- You will receive confirmation and the option to order as soon as possible
- Click here to register as customer
payment methods
You can pay for your order with us in different ways:
- iDeal/Wero
- MasterCard or Visa credit card
- Bank transfer
- Prepayment
If you would like to pay on account or make a payment arrangement, please contact us.
your order
During peak periods there may be a slight delay in the delivery of your order. We will always do everything we can to prevent this, but we can never completely rule it out. We are grateful for your understanding for this.
If a product you ordered is not in stock due to, for example, a stock difference or a defect, you will be notified in a timely manner and the amount due will be refunded to your account as soon as possible.
Click here for delivery charges.
Processing
your order
questions
Go to the FAQ
Despite the great care we take with your order, it is possible for an item to be damaged during transit or for you to fail to receive a product through no fault of your own. In such cases, please contact us via your account. We will always work with you to find a suitable solution!
How can I order Hardicraft products?
Hardicraft does not sell directly to consumers. This means that it is necessary to create an account with us before you can place an order. If you don’t have an account yet you can register here. You will receive a confirmation email once your account has been completed and approved. Please note that this can take a few days. You will then be able to see pricing and place orders directly through our website.
I wish to order Hardicraft products through Faire.
Did you know that we also sell our products through Faire? Faire is an online wholesale platform where we also promote and sell our products. The same products, with the same pricing but there can be extra advantages offered from Faire such as longer payment terms. Click the link below to take advantage of these offerings!
North America - Hardicraft USA Wholesale via Faire
Europe & Oceania - Hardicraft Wholesale via Faire
Do you still have questions? Please send an email to info@hardicraft.com so that we can help you out.
I have a specific request regarding an order or shipment.
We are happy to work with you if you have specific needs. Please send an email to info@hardicraft.com with your request and your order number, if you have already placed an order, and we will look together at what’s possible.
Can I buy your products if I don’t have a company?
We only sell our products business to business. This means that you are unable to buy from us as a consumer. You can check for a point of sale close to you or a webshop through this link: Verkooppunten.
When will I receive my order?
We aim to send your order within 5 working days. We will contact you if we anticipate a delay in shipment. Most orders are shipped with a track and trace. If you have any questions you can email us at info@hardicraft.com.